Hearts at Home Care

Complex Care

At Hearts at Home Care, our service users with complex care needs are typically referred to us from an NHS Clinical Commissioning Group (CCG) or from an independent case management company. However, we also work with local authorities and directly with privately funded clients and have been doing so for over 10 years.

Service Users receiving complex care have substantial and ongoing healthcare needs which can be the result of chronic illness, disabilities or following hospital treatment, which is why we are committed to providing them with:

‘Outstanding’ rated complex care services
The safety and comfort of staying in their home with familiar routines
Completely bespoke care that is tailored
Complex care and specialist care for a variety of conditions
Home care assistants carefully selected to match individual needs

What is complex care?

Complex home care services support a person who has substantial and ongoing health needs. Complex care is also known as continuing care.

Complex care is a holistic care service that provides support in all aspects of the physical, clinical, cognitive and social needs of our service users. Hearts at Home Care's, care managers offer support with complex medical needs, and our professional care assistants provide a one-to-one care service enabling complex care clients to remain in their own homes with dignity and independence.

Hearts at Home Care offers bespoke complex care services to service users with a range of different needs. From heartfelt companionship and support with light domestic tasks to specialist care and bespoke support for different medical conditions. Our complex home care services are holistic, flexible and beneficial service for those with ongoing needs.

Funding complex care needs

Eligibility for NHS-funded continuing care is normally determined by the local clinical commissioning groups (CCGs).

To be eligible for NHS Complex Healthcare, an individual’s main or primary need must relate to their health. If their primary reason for needing care relates to their health, the NHS is responsible for providing for these care needs. A complex medical condition that requires significant intervention and ongoing support is likely to be assessed as requiring complex care. This also applies to end-of-life (or palliative) care if the condition is deteriorating rapidly.

For those that are not eligible for NHS-funded care, funding may be available through the social care budget which is managed and arranged by local authorities (councils). Social care benefits are ‘means tested’ (i.e. an individual’s personal financial circumstances are assessed) and local authorities are permitted to charge for services they arrange or provide (or ask for a contribution to the cost).

Which conditions does complex care support?

Our specialist complex care services are entirely flexible. We can provide short visits, full-time care and a level of care that is anywhere in between. We have extensive experience caring for a wide variety of conditions and disabilities, including the following:

Acquired brain injury care
Spinal injury care
Ventilator dependency care
Tracheostomy care
Catheter care and stoma care
Peg feeding care
Learning disability care
Mental health conditions care
Neurological conditions care
Parkinson’s care
Multiple sclerosis care
Cerebral palsy care
Stroke recovery care

Why choose Hearts at Home Care's complex care?

At Hearts at Home Care, we enable our service users to live independently with their desired lifestyles. Our team has extensive experience in working with clients with a wide range of healthcare needs. Our specialist complex care approach is straightforward, enthusiastic and reliable and we are rated good by the Care Quality Commission. We seek to invest in generating strong relationships with our service users and their families and developing personal trust between both our team and our clients.

Our team

We are immensely proud to have a team which has a huge depth of experience in complex home care services. This, alongside our unrelenting enthusiasm to make a difference to the lives of our clients and their families, makes us a go-to choice for complex care. Our care teams all share a broad range of specialist experience and the dedication to making a difference in peoples’ lives every single day.

Mon	08:00 – 16:00
Tue	08:00 – 16:00
Wed	08:00 – 16:00
Thu	08:00 – 16:00
Fri	08:00 – 16:00
Sat	Closed
Sun	Closed

Complex Care Services aimed at improving quality of life